Arriving

When you arrive to your appointment, please park on the side of the house or in front. Come through the side gate to the back door. If the inside door is open, come in and remove shoes before making your way downstairs. If the inside door is closed, please give me a quick text or call as I may not be ready for you yet. Avoid ringing the doorbell as we have a little one who may be sleeping. I ask that you do not arrive more than 15 minutes early to your appointment. 

Note: If you deny to fill out the necessary paperwork, your service will be cancelled without hesitation and you will be charged full treatment price.

Late arrivals will result in shortened service and will be charged full service price. Late arrivals after 10 minutes of scheduled appointment time or no shows will be cancelled and will be billed for full service price. Any client who cancels within 6 hours of scheduled time or does not show up for appointment will be charged 100% of treatment price.

Should you need to reschedule or cancel your appointment, I respectfully ask that you give me a minimum 6 hour notice by text or call/voicemail. Fees may be waived in case of an emergency or sickness if we are properly notified.

As you enter our studio, remember it is also our home and I ask that you please respect all rules and policies that are in place. This time is dedicated for only you and call for no distractions or worries. We ask that you turn cellphones to silent, especially for facial treatments. Any clients under the age of 18 must have a parental/guardian waiver signed for their appointment, which can be filled out at the spa or sent by text. I do not take walk ins and do not appreciate clients showing up unannounced. 

At Smoky Lake Skin Studio, all treatments will be provided by a Licensed Esthetician & Skin therapist. If you are unsatisfied with a service, we ask that you contact us immediately. No credit or refunds will be given after 48 hours of service. 

To be eligible for a refund on retail products, the product must be in the original packaging and unopened/unused within 7 days of purchase. If you experience any allergies or reaction to a product, you may request a product exchange or credit within 7 days of purchase. 

We kindly ask that clients please arrive to all lash and facial treatment appointments with no eye makeup on. Less makeup removal means more treatment time! Lash clients are asked to remove contact lenses to prevent irritation or infection in case product comes in contact with eyes.

Spray tan clients can prepare for their upcoming appointment by exfoliating the night before their appointment. Dry exfoliate with an exfoliating mitt, gloves or a loofah. Arrive to your appointment with clean, dry skin that is free of any makeup, deodorants, lotions, body products, etc. Be sure to wear or pack dark, loose clothing to wear after the tan.

Feel free to wear whatever you would like during your tan. A bikini, strapless bra, or topless, whatever you are comfortable with! You will have to allow the tan to develop for a minimum of 4-12 hours. Don't hesitate to ask any questions you may have!